Shipping:
Delivery of our products will take place according to the following timeframes:
- Within Australia 5-7 business days from order
- Within USA 5-7 business days from order
- NZ 5-7 business days from order
Returns Policy:
Our success depends on your satisfaction. While we are constantly striving to provide our customers with the information they need to make educated online purchases, we understand there is no substitute for “touching and feeling”. We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price if, after holding it in your hands or trying it on, you are not completely satisfied with it. Our policy is simple:
If for any reason you are not completely satisfied with your purchase, simply return it to us within 30 days of delivery in its original, unused condition for a full refund of the product price.
Return Instructions:
Please include a copy of your tax invoice with your securely wrapped purchases and send it to:
Ice Rays
Returns Department
PO Box 3165
Rouse Hill NSW, AU 2155
Exchange Instructions
To make an exchange, simply:
- Email us at this link with your order number and what you would like to exchange your purchase for and we will be in touch very soon.
Terms and Conditions:
- Item must be in original and unused condition.
- Please note that we cannot refund the original or return shipping costs unless the return is due to our shipping error.
- Returns are accepted up to 30 days after receipt of your order if the merchandise is in its original, unused condition.